Management

For non-emergency maintenance, please use the Tenant Portal. Our team addresses concerns during ​business hours: Monday to Friday, 9:00 AM to 6:00 PM. We strive to resolve issues promptly and efficiently.

Download the Mobile App

Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see ​this task, contact your property manager as this feature may not be enabled for their account.

• Navigate to the Maintenance tab, and select Request Maintenance.
  
• Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple ​photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with ​their key, then click Submit Request.
  
• On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred ​times, select 3 or more time slots, then click Submit.
  

How to Check on a Maintenance Request

You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to ​technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent ​to you and a status timeline of your request.

If you have more questions or need further information, don't hesitate to contact the dedicated support team at AppFolio. They're ​available 24/7 to assist with any inquiries or concerns you might have. Your satisfaction is AppFolio's top priority, and they're ​committed to ensuring you have the best experience possible. This commitment to customer satisfaction is one of the main ​reasons we chose to partner with AppFolio. Additionally, you can visit this link for quick answers to common questions.

In an emergency that threatens safety or property integrity, call us immediately ​at 313-251-0223. Leave a detailed message if unanswered. For gas leaks, ​contact your utility provider first, then inform us.